Answers to common questions about travelling with Nippon Imperial.
Request a private consultation through our contact form or WhatsApp. A dedicated concierge will respond within 24 hours to understand your preferences and craft a bespoke itinerary.
Our concierge team works in English, Japanese and Russian. Drivers and guides can be arranged in additional languages upon request.
For multi-day programmes and peak seasons (cherry blossom, autumn foliage), we recommend 4–8 weeks. Day tours and transfers can often be arranged with 24–48 hours' notice, subject to availability.
Yes. Every journey is designed around your pace, interests and schedule. Our published day tours are starting points — we adjust routes, timing and experiences to suit you.
Private vehicle and chauffeur, tolls, parking and standard coordination are included unless noted otherwise. Meals, admission fees and specialist guides are specified per itinerary.
Cancellations must be submitted in writing by email during business hours (9:00–18:00 JST). Private services: 8–30 days 50% fee, 4–7 days 75%, 3 days or less 100%. Multi-day programmes: 15–30 days 50%, 8–14 days 75%, 7 days or less 100%.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers and corporate accounts. Payment is processed through secure encrypted gateways.
Primarily Tokyo, Kyoto and Osaka, with day trips across Kantō and Kansai. Multi-city itineraries across Japan can be arranged through our travel consultation service.