Privacy Policy

This Privacy Policy explains how Nippon Imperial (“we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website or use our services, and the rights you have over your information. If you are located in the EEA, the UK, or another region with data-protection laws, additional rights described in Section 8 apply to you.

We collect only information necessary to provide and improve our services, which may include:

• Full name.
• Email address.
• Phone number and messaging handles (e.g. WhatsApp) where you contact us through them.
• Booking, itinerary, and travel details, including preferences you share to personalise a service.
• Communication records (emails, inquiries, messages).
• Payment-related information — processed by our third-party payment provider; we do not receive or store full card numbers (see Section 4).
• Technical data such as IP address, browser type, device information, approximate location, and website usage data (see Section 5).

We do not intentionally collect special-category (sensitive) personal data. Please do not send us such information unless strictly necessary for a service, in which case we rely on your explicit consent.

Where data-protection law requires a legal basis, we rely on the following:

• Performance of a contract — to process and deliver the bookings and services you request.
• Consent — for optional analytics or marketing cookies and any optional communications; you may withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, consumer-protection, and other legal requirements in Japan.
• Legitimate interests — to operate, secure, and improve our website and services, provided these interests are not overridden by your rights.

We use your personal information to:

• Process and manage bookings, reservations, and quotations.
• Provide private tours, transfers, chauffeur, and concierge services.
• Communicate essential information about your booking or services.
• Respond to inquiries and provide customer support.
• Operate, secure, and improve our website, services, and guest experience.
• Comply with legal, tax, and regulatory obligations.

All payments are securely processed by third-party payment providers, including Stripe. Nippon Imperial does not store, process, or have direct access to your full credit or debit card information. Payment data is handled in accordance with the security standards (including PCI-DSS) of our payment providers, under their own privacy policies.

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyse usage, and improve your experience. We use strictly necessary cookies required for the website to function, and analytics cookies — specifically Google Analytics 4 (via Google Tag Manager) — to understand how visitors use our site, which may involve transferring usage data to Google under its own terms.

Where required by law, non-essential cookies are set only after you consent through our cookie banner. You can change or withdraw your choice at any time via the banner or your browser settings. Disabling some cookies may affect website functionality.

We do not sell, rent, or trade personal information. We share personal information only:

• With trusted service partners (such as drivers, guides, hotels, restaurants, or suppliers) where necessary to deliver a service you have booked.
• With payment providers to process transactions.
• With service providers who support our website and operations (e.g. hosting, analytics) under confidentiality obligations.
• When required by law, regulation, court order, or a governmental authority.
• To protect the rights, safety, or property of our guests, partners, or business.

All partners are required to handle personal information responsibly and only for the purposes we specify.

Nippon Imperial operates primarily in Japan. Your information may be processed and stored in Japan or in other jurisdictions where our service providers or partners operate. Where we transfer personal data from the EEA or UK to a country not recognised as providing adequate protection, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses. You may contact us for more information.

Subject to applicable law (including Japan’s Act on the Protection of Personal Information (APPI) and, where relevant, the GDPR), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of, or object to, certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority (in Japan, the Personal Information Protection Commission; in the EEA or UK, your local data-protection authority).

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law and may need to verify your identity first.

We keep personal information only for as long as necessary for the purposes described in this policy, including to deliver services, maintain booking and financial records required by Japanese tax and accounting law, resolve disputes, and enforce our agreements. When information is no longer needed, it is deleted or anonymised.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information — including to exercise the rights in Section 8 — please contact us:

• Email: contact@nipponimperial.com
• Phone: +81 80-9868-7770
• Address: Kitahama Console 902, 2-2-7 Hiranomachi, Chuo-ku, Osaka 541-0041, Japan

The business responsible for handling your personal data (the data controller) is Nippon Imperial.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after an update constitutes acceptance of the revised policy.